1. Product Delivery

Medloria products are currently delivered electronically through internet download, online access, email, or a secure third-party delivery platform. We do not ship physical products.

After your payment has been approved, we will process your order. Orders are typically processed within one hour, but in some cases processing may take up to 24 hours.

2. Confirmation and Access Email

Once your order has been processed, we will send a confirmation email to the email address provided during checkout. This email may serve as your electronic receipt and may contain the information required to access or download your purchased product.

Customers are responsible for providing a correct and accessible email address. Please check your spam, junk, promotions, and filtered folders if the message is not visible in your main inbox.

3. Download and Access Monitoring

Downloads and access activity may be monitored to help protect digital content, prevent unauthorized distribution, and ensure that customers can successfully access their purchases.

We allow a reasonable number of download or access attempts. Excessive, automated, shared, abusive, or suspicious activity may result in temporary restriction or termination of access.

4. General No-Refund Policy

Your satisfaction is important to us. However, because our products are digital goods that can be accessed, copied, or downloaded after delivery, we generally do not offer refunds once:

• The digital product has been delivered.
• Access credentials or download links have been provided.
• The customer has opened, accessed, streamed, or downloaded the product.

5. Situations We May Review

We may review a refund or replacement request in situations such as:

• A verified duplicate charge for the same order.
• A payment completed but the purchased product was not delivered.
• A technical problem on our side that prevents access and cannot be resolved.
• The product delivered is materially different from the product purchased.
• A refund is required by applicable consumer law.

Approval is not automatic and may require verification of the order, payment, delivery status, download activity, and reported issue.

6. Issues That Do Not Normally Qualify

Refunds are not normally provided because:

• You changed your mind after receiving access.
• You purchased the wrong product without contacting us before accessing it.
• You did not read the product description or system requirements.
• You lack the time, device, software, or internet connection needed to use the product.
• You expected certification, a certificate of completion, CME, CE, or another benefit that Medloria does not provide or that was not stated on the product page.
• You no longer want or need the educational content.

7. Requesting Support or Review

Before requesting a refund, contact us so we can try to resolve any access, download, file, or delivery issue.

Please include:

• Your full name.
• Your order number.
• The email address used at checkout.
• The product or course title.
• A clear description of the issue.
• Screenshots or error messages, where relevant.

8. Approved Refunds

When a refund is approved, it will normally be issued to the original payment method. Processing times depend on the payment provider, bank, card issuer, and local banking system.

Access to the refunded product may be revoked immediately after a refund is approved or processed.

9. Chargebacks and Payment Disputes

Please contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the issue. Filing an unjustified dispute after receiving and accessing a digital product may result in suspension of account and product access.

10. Consumer Rights

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law. Where local law provides mandatory cancellation, refund, or remedy rights, those rights will apply.

11. Policy Changes

We may update this Refund Policy to reflect changes in our products, delivery methods, payment systems, legal obligations, or business practices. The latest version published on this page will apply.