1. Who We Are

Medloria is an online platform offering medical courses, digital educational resources, downloadable learning materials, and related content across a range of healthcare and medical subjects.

Website: medloria.com
Contact: [email protected]

2. Personal Information We Collect

Information you provide

We may collect information you provide when you:

• Create or manage an account.
• Purchase a course, bundle, or other digital product.
• Contact customer support or submit a form.
• Subscribe to marketing communications.
• Participate in a survey, promotion, or review.

This information may include your name, email address, billing details, order information, account credentials, support messages, and any other information you choose to provide.

Payment information

Payments may be processed by third-party payment providers. These providers may collect payment card, bank, account, authentication, and billing information needed to complete the transaction. We may receive transaction status, payment method, billing name, and limited payment details, but we do not necessarily receive or store your full payment card number.

Information collected automatically

When you use our website, we may automatically collect information such as your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location, access times, and interactions with the website.

3. How We Use Personal Information

We may use personal information to:

• Process payments and complete orders.
• Provide access to purchased digital courses and materials.
• Create, manage, and secure customer accounts.
• Respond to support requests and customer enquiries.
• Send transactional emails about orders, access, and account activity.
• Improve website performance, usability, products, and services.
• Detect fraud, misuse, security threats, or policy violations.
• Comply with legal, accounting, tax, and regulatory obligations.
• Send marketing communications where permitted by law or with your consent.

4. Legal Bases for Processing

Depending on your location and applicable law, we may process personal information because:

• It is necessary to perform a contract with you, such as completing an order.
• We have a legitimate business interest, such as improving services or preventing fraud.
• You have given consent, such as for optional marketing communications.
• We must comply with a legal obligation.
• Processing is necessary to protect legal rights, users, or the security of our services.

5. Cookies and Similar Technologies

Cookies are small files stored on your browser or device. We may use cookies and similar technologies to:

• Keep the website and checkout functioning correctly.
• Remember account, cart, and preference information.
• Understand website traffic and user interactions.
• Measure website performance and marketing effectiveness.
• Help prevent fraud and improve security.

You may control or delete cookies through your browser settings. Disabling essential cookies may affect website functionality.

6. How We Share Personal Information

We do not sell personal information. We may share information with trusted service providers that help us operate our business, such as:

• Payment processors and fraud-prevention providers.
• Website hosting, security, analytics, and technical service providers.
• Email delivery and customer support providers.
• Professional advisers, including accountants, legal advisers, and auditors.
• Government authorities or other parties when required by law.

These providers may process information only as needed to perform services for us, comply with law, or protect their systems and rights.

7. Business Transfers and Legal Disclosure

Personal information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, enforce our terms, investigate fraud, protect users, or defend legal rights.

8. International Data Transfers

Our website and service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards intended to protect personal information during international transfers.

9. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No online service or transmission method is completely secure, so we cannot guarantee absolute security. Customers are responsible for protecting their account credentials and notifying us of suspected unauthorized activity.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and meet legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

11. Marketing Communications

Where permitted, we may send information about Medloria courses, digital resources, promotions, or updates. You may unsubscribe by using the unsubscribe link in a marketing email or by contacting us.

You may still receive essential transactional messages about orders, account security, purchased content, or support requests.

12. Your Privacy Rights

Depending on your location, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information.
• Complain to a relevant data protection authority.

We may request information to verify your identity before completing a privacy request. Some rights may be limited where retention or processing is required by law.

13. Children’s Privacy

Medloria is intended for adults, healthcare professionals, and medical learners. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. Their privacy practices are governed by their own policies. We are not responsible for the privacy, security, or content of third-party services.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, products, technology, legal requirements, or business practices. The updated version will be published on this page with a revised date.

16. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Medloria
Email: [email protected]